The operation of a human organization requires dozens of everyday tasks to ensure coherence in organizational activities, monitor the status of such activities, gather information relevant to the organization, keep everyone in the organization informed, and so on. Teams of software agents can aid humans in accomplishing these tasks, facilitating the organization's coherent functioning and rapid response to crises and reducing the burden on humans. Based on this vision, this article reports on ELECTRIC ELVES, a system that has been operational 24 hours a day, 7 days a week at our research institute since 1 June 2000. Tied to individual user workstations, fax machines, voice, and mobile devices such as cell phones and palm pilots, ELECTRIC ELVES has assisted us in routine tasks, such as rescheduling meetings, selecting presenters for research meetings, tracking people's locations, organizing lunch meetings, and so on. We discuss the underlying AI technologies that led to the success of ELECTRIC ELVES, including technologies devoted to agent-human interactions, agent coordination, the accessing of multiple heterogeneous information sources, dynamic assignment of organizational tasks, and the deriving of information about organization members.

Software personal assistants continue to be a topic of significant research interest. This article outlines some of the important lessons learned from a successfully deployed team of personal assistant agents (Electric Elves) in an office environment. In the Electric Elves project, a team of almost a dozen personal assistant agents were continually active for seven months. Each elf (agent) represented one person and assisted in daily activities in an actual office environment. This project led to several important observations about privacy, adjustable autonomy, and social norms in office environments. In addition to outlining some of the key lessons learned we outline our continued research to address some of the concerns raised. The goal is to provide software agent assistants for individuals in an office as well as software agents that represent shared office resources. The resulting set of agents coordinate as a team to facilitate routine office activities.

The operation of a human organization requires dozens of everyday tasks to ensure coherence in organizational activities, monitor the status of such activities, gather information relevant to the organization, keep everyone in the organization informed, and so on. Teams of software agents can aid humans in accomplishing these tasks, facilitating the organization's coherent functioning and rapid response to crises and reducing the burden on humans. These activities are often well suited for software agents, which can devote significant resources to perform these tasks, thus reducing the burden on humans. Indeed, teams of such software agents, including proxy agents that act on behalf of humans, would enable organizations to act coherently, attain their mission goals robustly, react to crises swiftly, and adapt to events dynamically. Such agent teams could assist all organizations, including the military, civilian disaster response, corporations, and universities and research institutions.

Software personal assistants continue to be a topic of significant research interest. This article outlines some of the important lessons learned from a successfully-deployed team of personal assistant agents (Electric Elves) in an office environment. In the Electric Elves project, a team of almost a dozen personal assistant agents were continually active for seven months. Each elf (agent) represented one person and assisted in daily activities in an actual office environment. This project led to several important observations about privacy, adjustable autonomy, and social norms in office environments. In addition to outlining some of the key lessons learned we outline our continued research to address some of the concerns raised.

The operation of a human organization requires dozens of everyday tasks to ensure coherence in organizational activities, monitor the status of such activities, gather information relevant to the organization, keep everyone in the organization informed, and so on. Teams of software agents can aid humans in accomplishing these tasks, facilitating the organization's coherent functioning and rapid response to crises and reducing the burden on humans. Based on this vision, this article reports on ELECTRIC ELVES, a system that has been operational 24 hours a day, 7 days a week at our research institute since 1 June 2000. Tied to individual user workstations, fax machines, voice, and mobile devices such as cell phones and palm pilots, ELECTRIC ELVES has assisted us in routine tasks, such as rescheduling meetings, selecting presenters for research meetings, tracking people's locations, organizing lunch meetings, and so on. We discuss the underlying AI technologies that led to the success of ELECTRIC ELVES, including technologies devoted to agent-human interactions, agent coordination, the accessing of multiple heterogeneous information sources, dynamic assignment of organizational tasks, and the deriving of information about organization members. We also report the results of deploying ELECTRIC ELVES in our own research organization.